Privacy Policy

Oneocean International LLC, doing business as OneOcean (“we”, “us”, “our”), respects your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit oneocean.agency or engage with our services.

1. Who We Are

OneOcean is a marketing and technology agency based in Delaware, USA, serving small and medium businesses in the United States and Latin America. Our services include AI voice agents, paid advertising, web development and marketing automation.

• Legal entity: Oneocean International LLC
• State of formation: Delaware, USA
• Operating address: 35 Rolling Oaks Dr, Oakland, TN 38060, United States

2. Information We Collect

Personal Information You Provide

• Name, email address, phone number
• Company name, role and business address
• Project descriptions and brief details
• Communications you send us (email, contact forms, SMS)
• Payment information processed by our payment provider (we do not store full card numbers)

Information Automatically Collected

• IP address, browser type and version
• Pages visited, time spent and referring website
• Device type and operating system
• Approximate geographic location (city-level) based on IP

Information From Third Parties

• Public business registries
• Professional social profiles (e.g., LinkedIn) you choose to share with us

3. How We Use Your Information

• Respond to inquiries and provide proposals
• Operate, deliver and improve our services
• Send transactional communications (proposal updates, contracts, invoices, scheduling)
• Send opt-in marketing communications
• Measure marketing and ad performance
• Comply with legal, tax and accounting obligations

4. Third-Party Services

We use the following third-party services that may collect data about your interactions with our website or services. Each maintains its own privacy policy.

• Google Analytics — traffic analytics (Google LLC)
• Meta Pixel (Facebook) — ad effectiveness measurement (Meta Platforms, Inc.)
• Stripe — payment processing (Stripe, Inc.)
• Cal.com — appointment scheduling
• Resend — transactional email delivery
• Vercel — website hosting and analytics
• Supabase — database backend
• GitHub — source code hosting (no client data)

We do not sell your personal information to third parties.

5. Marketing Communications & SMS

• We do not currently send marketing SMS to our customers.
• Transactional SMS (appointment confirmations, proposal follow-ups) are sent only to opted-in recipients who explicitly provided their phone number through our contact forms or in-person engagements.
• You can opt out at any time by replying STOP to any SMS message, or by emailing info@oneocean.agency.
• Future marketing SMS, if implemented, will require explicit opt-in via TCPA-compliant double-opt-in flows and A2P 10DLC registration.

6. Your Rights (VCDPA / CCPA / Similar Laws)

If you are a resident of Virginia, California or another jurisdiction with similar consumer-protection laws, you have the right to:

• Know what personal information we collect about you
• Request access to your personal information
• Request correction of inaccurate personal information
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell data)
• Not be discriminated against for exercising your rights

To exercise these rights, email info@oneocean.agency or call +1 (901) 651-1809. We will verify your identity before fulfilling the request and respond within the timeframes required by applicable law.

7. Cookies

We use cookies for the following purposes:

• Essential — required for site functionality
• Analytics — Google Analytics traffic measurement
• Marketing — Meta Pixel and similar ad measurement

You can control or disable cookies through your browser settings or, where available, our cookie consent banner.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us at info@oneocean.agency and we will delete it.

9. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes and enforce our agreements. Retention periods vary based on the type of data and applicable legal requirements.

10. Security

We implement reasonable administrative, technical and physical safeguards designed to protect personal information from unauthorized access, use or disclosure. No internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

11. International Data Transfers

We are based in the United States. If you contact us from outside the United States, your information will be transferred to and processed in the United States, which may have data-protection laws different from those of your jurisdiction.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Material changes will be communicated through appropriate channels.

13. Contact Us

For privacy questions or to exercise your rights under this policy: